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 Name :  Rosliza Binti Mohd
 Position :  Director [F48]
 E-Mel :  rosliza [at] mpaj [dot] gov [dot] my
 No. Telefon :  03-42968180

 

THE FUNCTION

ADMINISTRATIVE DIVISION

  • Recording Of Leave
  • Recording The Receipt And Delivery Of Letters And Memos
  • Coordinate The Visits That Is Related To The Department
  • Monitor The Staff Attendance
  • Manage The File Systems Department
  • Other Matters Related With Department

SECTION POLICY AND INNOVATION

  • Strategic Planning Plan MPAJ
  • MS ISO 9001 : 2008
  • Annual Work Planning & Half Year Review Of Work MPAJ
  • Work Procedure Manual (WPM) MPAJ And Desk File (DF)
  • Innovative And Creative Group (ICG)
  • Quality Environment Practices 5S (QEP 5S)
  • Awards-Awards Innovation (APPC, AIPBT, AIPK, AISAS, AIPA, dll)
  • Local Authority Star Rating System– (SPB – PBT)
  • Balanced Score Card (BSC)
  • Key Performance Indicator – KPI
  • Benchmarking
  • Undertaking Productivity
  • Customer Charter MPAJ
  • Standard Operating Procedure (SOP)
  • Performance Assessment Service (Mystery Shopping)
  • Costomer Survey Form (Report Of Client Proposal)
  • Innovation Day MPAJ
  • Coordinate Visits From Outside
  • Conduct Promotional Work
  • Providong Printed Materials Such As Diaries,Bulletins, Annual Reports And ‘brochures'
  • Preparing A Report - Report About Majlis To SUK, Ministry & Other Related
  • Preparing A Press Release
  • Receive Complaints From The Public By Phone, Letter ,Email, Website, Fax Or In Person
  • Processing And Get Feedback On Complaints
  • The Secretariat Day Meet Customer (HBP)
  • Responsible For Handling The Exhibits And Information To The Public at The Counter.
  • Handle The Protocol Dan Official Response A Council

DIVISION INFORMATION AND COMMUNICATION TECHNOLOGY

  • Application Systems
  • Equipment And Computer Maintenance (PC Maintainance)
  • Multimedia
  • Training
  • Processing Bills Council
  • CCTV
  • Help Improve The Effectiveness Of Government Service Delivery System